Return/Exchange Policy We have a 10 day return, 20 day exchange policy (upon receipt of product). You are responsible for outgoing and incoming shipping charges. All items must have their original tags and packaging. Merchandise that appears used or does not have it's original packaging will be refused. Wheels, travel cases and cameras are not returnable.
All returns must have a return authorization number. A return authorization number can be obtained by contacting our order dept. at firstname.lastname@example.org.
Return Procedure Ship returns via Ground UPS or insured US Mail. We do not accept CODs. Ship to:
3255 N. Milwaukee
Chicago, IL 60618
Attn: Web Returns
Return Shipping Charges You are responsible for all shipping charges. Though you may have received free shipping, if the product is returned, you will be billed what we paid to ship the product to you. If there was an item that you received that was an error on our part, you are not responsible for shipping charges.
Damaged Shipments If you receive any product with damage, please contact us within 2 business days at email@example.com or 773-282-0202, ext. 4. Provide us with pictures of the damage and the damaged packaging. Please keep the box and packing material with the product.
In Store Pick-Up If you order online, please wait until you get a phone call or an email “READY FOR PICKUP” before you head out to the store. We will charge 20% on your credit card to hold all orders. The balance due must be paid for at our stores (bring your credit card and a government issued photo ID). Please note due to online security we will record your ID number and your signature to your order. If someone else is picking up your order, they must pay for the balance themselves.
Order Shipping You will get an email with a tracking number when your order is shipped. We will only ship to the billing address of the credit card being used. If you would like us to ship to an alternative address, we can arrange for you to send payment via a bank wire transfer, money order or cashiers check.
Online Order Questions If you have any questions regarding online orders, please email us at firstname.lastname@example.org or call us at 773-282-0202 extension 4, Monday-Friday 11am-5pm.
10.25% sales tax will be applied to all orders being picked up at our stores. If we are shipping an order outside the state of Illinois, sales tax does not apply.
Shipping Charges - Orders over $50.00 qualify for free ground shipping (some restrictions apply). Orders under $50.00 will be charged a standard shipping & handling charge of $9.00.
Order Processing - Most orders are shipped within 3 business days. We will notify you by email if the product is not in stock. We ship from Chicago, IL. All merchandise ordered must be shipped to the person's billing address of the credit card or PayPal account being used.
Priority Shipping - We are happy to make arrangements for expedited shipping. Rates will vary. Please email or call us for expedited shipping rates.
PO Boxes, APO, Alaska/Hawaii Shipping - We can make arrangements to ship to PO Boxes, APO addresses, Alaska and Hawaii shipments. Certain items may not be able to be shipped based on size and weight. Additional shipping charges may apply. Allow an extra 3-5 processing days for USPS shipping.
Ordered Bikes (Bikes that we do not stock) A 20% deposit is required to order any bike that we do not stock. A 10% cancellation/return fee applies to all product that we do not stock. The 10% restock fee can be used as a store credit.
Ordered Parts/Accessories (Items that we do not stock) A 50% deposit is required. A 10% cancellation/return fee applies on all special orders (items that we do not stock). The 10% restock fee can be used as a store credit.