We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 10 days and we'll replace it or give you a refund. You are responsible for all shipping charges. Please read "Returns" below for more information.
SHIPPING CHARGES (Continental U.S.)
Order Processing - Most orders are shipped within 3 business days. We will notify you by email if the product is not in stock. We ship from Chicago, IL. All merchandise ordered must be shipped to the person's billing address if using a credit card or PayPal.
Standard Shipping - Orders over $75.00 will qualify for free ground shipping. Shipping charges may apply on oversized items, Alaska or Hawaii shipments or oversize orders that have to be sent to a PO Box. Orders that total under $75.00 in merchandise will be charged a $9.00 ground shipping fee.
Priority Shipping - We are happy to make arrangements for Next Day or Second Day Air shipping. Since the rates vary based on package size, weight and the shipping location, rates will vary. Please either email or call us with the items that you would like to order along with the complete shipping address. We will then check product stock for you and also provide you with the appropriate shipping charges. Please note that rural areas may not offer Next Day or Second Day service.
PO Boxes, APO, Alaska/Hawaii Shipping - We can make arrangements to ship to PO Boxes, APO addresses, Alaska and Hawaii shipments. Please note that certain items we cannot ship via USPS based on size and weight. Extra shipping charges may apply for USPS shipments. Allow an extra 3-5 processing days for USPS shipping.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
We have a 10 day return policy. If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back (return and outgoing shipping charges are your responsibility). All items must have original tags included on the product. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). You are responsible for all shipping charges. Merchandise returned that appears used or that have passed the 15 day return time, will be subject to a restocking fee. Labor fees are not refundable, i.e., custom built wheels. Wheels, travel cases and cameras are not returnable.
Returns over $200 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
INTERNATIONAL ORDER POLICIES
Products Please make sure you check the American specs of the products you would like to purchase. Many times colors and specs will be different from other countries.
Taxes 10.25% sales tax applies to all items purchased.
Returns You are responsible for all shipping costs back to Kozy's Cyclery.